General

⇒ At Ozra, we maintain the prerogative to modify these terms and conditions at any given moment. Such alterations will become effective upon their publication on our website. It remains your duty to peruse the terms and conditions each time you engage with this website.Your ongoing utilization of the site indicates your agreement to abide by the most current terms and conditions.

⇒ In the event that you are not a consumer, you affirm that you possess the authorization to represent the business entity for which you are using this website.

⇒ Our discretion allows us to amend or retract sections or the entirety of this website, either temporarily or permanently, with or without prior notification. We shall not bear responsibility towards you or any third party for any such adjustments or removals. This website is presented to you by us on an "as is" and "as available" foundation.

 

Order Process

⇒ When you place an order on this website, you're signifying your understanding and acceptance of our terms and conditions.

⇒ The 'confirmation' phase outlines the final specifics of your order. Following this, we'll email you an order acknowledgment, detailing the products you've selected. Please note that this email serves as an acknowledgment and not as a confirmation or acceptance of the order from our end.

⇒ Acceptance of your order and the formalization of the contract between you and us will occur upon dispatch of the products you've ordered, unless we've informed you that we cannot accept your order or you've opted to cancel it.

⇒ Keep in mind, you have the right to cancel this contract if you choose, as long as you act within 14 calendar days after receiving the products.

⇒ Should you decide to cancel this contract after your order has already been sent out, we'll reimburse the initial purchase cost and delivery fee, provided you've informed us in writing within 14 calendar days of receiving the products. Also, ensuring you've handled the products with reasonable care and not utilized them.

 

Delivery

⇒ Our website is designed for delivering products to customers within mainland UK. Larger items that require a two-man delivery may be charged for delivery.

⇒ Every item must be signed for upon delivery by an adult aged 18 years or older.

⇒ At the checkout, you'll find the specified delivery charges. While we strive to ensure timely delivery, occasional delays might occur due to unforeseen circumstances. Additionally, all products are subject to availability, and larger quantity orders may require extended deliverytimes. Ozra won't be held liable for any delays or failure to deliver within the estimated timescales. It's advisable to schedule any tradespeople for tasks post-delivery and inspection to ensure the items are in optimal condition.

⇒ Our couriers may reach out to customers via email, text message, or telephone call to discuss various aspects of their delivery.

⇒ The responsibility for products' safety and condition shifts to you upon delivery or the first attempted delivery by us. For any damages or lost items, please report them within 24 hours of delivery; any reports after this timeframe may impede an effective investigation with the courier.

⇒ Orders placed on Friday, Saturday, or Sunday won't be processed or dispatched until Monday, following completion of all security checks.

⇒ For two-man deliveries, we'll coordinate with you to select a convenient delivery day. If no one is available to receive the delivery when the courier arrives, a re-delivery fee will be charged.

⇒ Specialist services, such as two-man deliveries for large or heavy items, will incur a £50 charge for return.

 

Payment

⇒ When your order is processed, we promptly process the payment from your card. However, the availability of goods is subject to change. In the rare event that we can't fulfill your order, we'll reach out via a confirmation email, text message, and/or phone call to discuss the next steps.

⇒ The price you are charged is the one displayed on this website at the time we receive your order. There's an exception though: while we strive for accurate pricing on our website, occasional errors may occur. Should we identify an error in the price of goods you've ordered, we'll notify you promptly, providing the option to confirm your order at the correct price or cancel it. If we can't reach you, we'll consider the order cancelled. If you choose to cancel and have already made the payment, a complete refund will be issued.

⇒ Upon delivery of the products and once we've received full payment, the ownership of any products you've ordered from this website transfers to you.

⇒ All prices indicated include VAT, where applicable, at the currently valid rates, excluding delivery charges unless expressly stated otherwise (refer to Home delivery information for additional details).

 

Intellectual Property

⇒ 5.1 Your understanding and acceptance are noted that all copyrights, trademarks, and other intellectual property rights for all materials and content provided during your usage of this website shall consistently belong to us or our licensors. You're granted permission to utilize this material only as expressly authorized by us or our licensors.

⇒ 5.2 It's acknowledged and agreed that all content and materials present on this website are accessible solely for your personal, non-commercial use. You're permitted to download such material and content solely for the purpose of utilizing this website. Moreover, you recognize that any other utilization of the material and content from this website is strictly prohibited. You agree not to engage in, or assist or enable any third party to engage in, activities such as copying, reproducing, transmitting, publishing, displaying, distributing, commercially exploiting, or creating derivative works from such material and content.

 

Liability and Indemnity

⇒ Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

⇒ Ozra will use reasonable endeavors to verify the accuracy of any information on the site but makes no representation or warranty of any kind, express or implied, statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. Ozra will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website, and Ozra accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

⇒ Other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at section 5 above, any indemnities, warranties,terms, and conditions (whether express or implied) are hereby excluded to the fullest extent under applicable law.

⇒ Ozra will not be liable, in contract, tort (including, without limitation, negligence), pre-contract, or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any: economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

⇒ Notwithstanding the above, Ozra's aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.

⇒ This clause does not affect your statutory rights as a consumer nor does it affect your contract cancellation rights.

⇒ We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.

Miscellaneous Provisions

⇒ The contract between us shall be governed by the laws of England, and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

⇒ We have selected our products on the basis that they will be used for domestic use only. If you are planning to use them for business purposes, please make sure that you are covered by appropriate insurance.

⇒ Ozra shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions, if the same is wholly or partly caused, whether directly or indirectly, by circumstances beyond reasonable control.

⇒ To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website, we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for the (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods, or othermaterials or services on or available from such websites or resources, or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods, or other materials or services available on such external websites or resources.

⇒ You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Ozra.

⇒ Ozra reserves the right to transfer, assign, novate, or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.

⇒ If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

⇒ These terms and conditions do not create or confer any rights or benefits under these terms and conditions; Ozra (as defined below) shall have the right to enforce any rights or benefits under these terms and conditions. Ozra shall have the right to enforce and take the benefit of the rights or the benefit of any limitations or exclusion or limitation of liability in these terms and conditions.

⇒ No delay or failure by Ozra to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights, or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorized representative of Ozra.

⇒ These terms and conditions, including the documents or other sources referred to in these terms and conditions, supersede all prior representations, understandings, and agreements between you and Ozra relating to the use of this website (including the order of products), and set forth the entire agreement and understanding between you and Ozra for your use of this website.

 

Promotions

⇒ We may, from time to time, offer promotions online. Ozra reserves the right to withdraw or amend a promotion at any given time.

⇒ When free delivery is offered as a promotion, this only applies to the products where free shipping is indicated either by a banner or wording on the product. Therefore, if you add something to your basket that has a shipping charge, then you will be charged the shipping fee for the entire order.

⇒ Free delivery offers apply online only unless otherwise stated.

 

Copyright

⇒ You may not use any content available from ozra.co.uk for any purposes other than your own personal non-commercial use, including, but not limited to, images, text, and design.

⇒ All content is subject to copyright, and any unauthorized use will incur charges per item used, and you will be requested to cease and desist any further use.

⇒ Copyrighted images used without written permission from Ozra Ltd will be charged at £1,000 per image.