Shipping Policy
This Shipping Policy by Ozra explains everything about our delivery services, answering any questions you may have about the process of the arrival of your order.
Where We Deliver
Ozra delivers extensively across the UK. Standard delivery is free of charge for most locations. However, there are several postcodes where a delivery fee will be automatically incurred. Please note that we do not deliver to some offshore areas.
Where We Don’t Deliver
Ozra does not currently have delivery options available for areas outside the UK. However, we can deliver the product to a shipping company, or the customer can arrange for a shipping company to collect it from us.
Chargeable Postcodes
Our couriers charge an extra fee for the following postcodes due to their geographical location. This fee is paid at checkout. We have done our very best to get around this charge where possible, but unfortunately, we cannot find a service that will deliver at standard rates to some locations.
Delivery Services and Times
What Delivery Times and Services We Offer Free one-person UK wide delivery from Monday to Friday on most products (excluding chargeable postcodes). Weekend delivery is available on a Saturday only between 10 am to 4 pm.For the majority of the UK, we will always offer a free delivery option; however, some postcodes incur an extra fee due to the charges incurred by our courier companies. Please check our list of chargeable postcodes to see if your postcode incurs an additional delivery charge. Please note that we don’t offer delivery on bank holidays or public holidays.
Our delivery dates can differ slightly around Christmas and other occasions.
Delivery Charge and Service Overview
Some delivery options are only available for specific items and are postcode dependent. Please note delivery services vary depending on location. Please use the delivery checker at checkout to check the services available for your area. Please note that some postcodes in the UK aren’t applicable for free postage due to our carrier fees, so please look at our chargeable postcodes before completing your order. Please note delivery times can vary between the hours of 10 am- 6 pm - in some instances, you
may receive a 2-hour delivery window, although this is not always guaranteed.
Delivery Services
You will be given all the available delivery options for your chosen product and your location at the checkout stage. This may include a 1-man delivery service, or you may have the option for a 2-man delivery service. It will also show the associated costs.
Booking a Monday to Saturday
You may be offered a specific day for delivery with certain items, depending on your location, or a 'window' of days. This is displayed for you at checkout. Delivery will be arranged by the courier at least 24 hours before delivery. This is a one-person delivery service and will be delivered to the ground floor of your property. The driver is not insured to enter the premises. Please note that deliveries take place Monday to Saturday and not on Sunday or during bank holidays.
Saturday Delivery
Depending on your location and the product, we can offer a Saturday delivery between 10 am to 4 pm.
Please note that the weekend delivery option is unavailable for bank or public holidays.
One-Person Delivery
With our free Tuesday-Friday delivery slot, you will automatically receive a one-person delivery service.
One-person delivery may also apply to some paid deliveries unless explicitly stated otherwise. With one-
person delivery, your item is delivered to the ground floor of your property.
Please note: the delivery driver is not insured to enter the premises and cannot help you carry your product up any stairs or deliver the product to an upper floor room. If you live in an apartment not located on the ground floor and cannot carry the item to your property yourself, we recommend you book a two-person delivery service, which does incur an extra charge. However, there is a restriction on how many floors we can scale. If there is a lift to the upper floors, bringing your items up is at the
driver’s discretion.
Two-Person Delivery
Our two-person room of choice delivery enables your item to be delivered to an upper floor room of
your choice. The two-person delivery option incurs an extra charge and is subject to the item being
ordered and your delivery postcode. Delivery will only be attempted to the second floor or lower, and if a lift is available, customers should ensure items will fit before attempting receipt. Please find our delivery charge and services overview for
details on two-person delivery charges.
